Managed IT & Cybersecurity Services
Help desk, security, backups, and compliance support for businesses and practices, including those working under HIPAA, cyber insurance requirements, or other industry regulations.
Susan's locked out of her email and patients start at 9.
Fixed. Her password expired overnight. She’s signed back in, and we turned on phone sign-in so it won’t lock her out again.
Can you check the front desk printer too?
Managed IT Support
Call, email, or open a ticket and reach people who already know your setup. We fix the problem, document what we did, and deal with the cause so it doesn’t come back.
1
Team that knows your setup
Every
Ticket documented
Cybersecurity Services
Endpoint protection, email security, and around-the-clock threat monitoring on every device. When something gets flagged, it gets handled, and you get a plain-English account of what happened.
24/7
Threat monitoring
MFA
On every account
Detect
24/7
Watches every device and account for threats
Respond
Contain
Isolates the device and shuts the threat down
Report
Follow-up
Tells you what happened and what we fixed
Partnered with the best in the business.
How working with us starts
Every managed plan is built around your business, not picked from a menu. Here’s how we get there.
01
Free workshop
A few hours
We sit down with you to learn how your business runs: your people, your processes, and the technology behind them. You leave with an action plan, whether you hire us or not.
02
Deep Dive
Handshake only
Before anything is signed, we map the technical side: your network, devices, accounts, configurations, and the systems your business depends on. That’s how we build a plan and price that actually fit.
03
Onboarding
About 90 days
Hands-on work inside your business. We document everything, fix what’s broken, and bring your environment up to standard. After that, you’re month to month.
Not ready for a plan? Start with a project or a one-time fix and see how we work.
IT Services We Provide
Everything we manage, grouped by what it covers. Each card shows how that service is available.
Monthly
Part of your managed plan
Project
One-time, fixed scope
On-demand
As needed, no agreement
Support & Management
The day-to-day: your people helped, your devices healthy, your environment written down.
5 services
Managed IT Support & Help Desk
Help desk for your whole team, by phone, email, chat or on-site
Monthly
On-demand
Device Management & Patching
Every computer monitored, patched and kept healthy
Monthly
Employee Onboarding & Offboarding
New hires ready on day one, and access removed the day people leave
Monthly
Project
IT Procurement & Asset Management
The right equipment, bought, set up, tagged and tracked
Monthly
Project
On-demand
IT Documentation
Your whole environment written down, and yours to keep
Monthly
Project
On-demand
Security
Protection, detection, and a plan for when something gets through.
5 services
Managed Cybersecurity
24/7 threat detection and response on every device and account
Monthly
Project
Identity & Access Management
MFA, single sign-on and the right access for the right people
Monthly
Project
On-demand
Security Assessments & Vulnerability Scanning
Find the gaps before an attacker or an insurer does
Monthly
Project
On-demand
Security Awareness Training
Short, regular training and phishing tests for your staff
Monthly
Incident Response
A plan and a team for ransomware, account takeovers and breaches
Monthly
On-demand
Cloud & Infrastructure
The systems your business runs on, from email to the network to the phones.
6 services
Microsoft 365 & Google Workspace
Setup, security, licensing and support for email and files
Monthly
Project
On-demand
Network & Wi-Fi Management
Firewalls, switches, Wi-Fi and internet that stay up
Monthly
Project
On-demand
Server Management
Physical and virtual servers kept patched, backed up and running
Monthly
Project
On-demand
Cloud Infrastructure
Cloud servers, virtual desktops and migrations done right
Monthly
Project
On-demand
Business Phone Systems
VoIP phones, call routing and texting for your office
Monthly
Project
On-demand
Cabling, Office Moves & Buildouts
Cabling, racks and new-office setups, coordinated start to finish
Project
On-demand
Backup & Continuity
Your data recoverable and your business ready to keep working.
1 service
Backup & Disaster Recovery
Tested backups and a written plan for when things go wrong
Monthly
Project
On-demand
Compliance & Strategy
The requirements you answer to, and a plan for where IT goes next.
2 services
Compliance & Cyber Insurance Readiness
HIPAA, cyber insurance requirements and security questionnaires
Monthly
Project
IT Strategy & vCIO
Budgets, roadmaps and a regular review with leadership
Monthly
Monthly Add-on
Business Technology
Getting more out of the software and data you already have.
4 services
Business Software & Vendor Management
We handle your software vendors so you don't have to
Monthly
Project
On-demand
Process Automation
Less manual work through workflows and integrations
Project
Reporting, Data & AI
Dashboards, clean data and safe, practical AI adoption
Project
Technology Training
Training that helps your team use the tools you pay for
Monthly
On-demand
Projects & On-Demand IT
One-time work, scoped up front and delivered on plan.
1 service
IT Projects
Migrations, deployments and rollouts planned and delivered
Project
On-demand
Service questions, answered.
Everything you need to know about how Gawa works before you get started.
Where are you located, and do you come on-site?
We’re based in Rocky Mount, NC, and support businesses across North Carolina, Virginia, and beyond. Most issues are resolved remotely. When hands-on work is needed, we schedule an on-site visit.
